MarketWide Basics
The MarketWide Main Window consists of four main components: The Menu and Toolbar, Current Task Panes, Tasks and Queries List, and the Status Bar. This area covers the basic essentials of MarketWide and gives an understanding of how these functions operate.
Topics:
The MarketWide Main Window
Option | Description |
|---|---|
Menu and Toolbar | The MarketWide menu provides access to various commands and options. The toolbar provides quick mouse access to many of the more frequently used commands and features. You can see the name of each toolbar button in a tool tip, which displays when you point at (not click on) the button. You may also add modules and applications to the toolbar from the Tools menu. |
Archive Pane | The Archive Pane is a convenient place to save completed tasks. When a task is completed it can be moved to the Archived folder to be revisited or rerun later. Storing tasks in this folder frees up memory space on the server, allowing the system to run faster. Folders can also be created inside the Archive folder; which makes organizing a multitude of completed tasks simple. |
Current, Email and System Task Panes | This list displays reports, campaigns or email tasks you have running or have ran. The task list displays the report name, type of MarketWide report, whether it is a scheduled item, the date and time you ran it, and its completion status (Pending, Complete, Error, etc.). You can open running queries or completed reports by double-clicking on the task in the task list, and you can also cancel running tasks from the task list. If System Tasks are enabled, you can also view the status of various System Tasks. Additionally, active queries are listed here, which include QueryBuilder queries, AdHoc queries, viewing table contents, and drill-downs. |
Status Bar | The status bar indicates whether you are connected to the server, which server you're connected to, and your user name. You can also see how many active queries, open applications, and tasks appear in your MarketWide session. |
Multiple Connections
If you have work in more than one MarketWide realm it can be tedious to do work in one and then log out and change over to another realm. MarketWide resolves this by providing the capability to be logged into two realms simultaneously.
After logging into both realms, you can simply switch between the realms by switching tabs. The main window will change to reflect the new realm and whatever permissions you have in it. Through this, you can have modules from both realms open at once. For example, a TouchPoint can run from the first realm while simultaneously running an Analyzer from the second. When you want to log out of one of the realms, simply click the 'x' on the tab next to the realm name.
To Open Two Connections at Once
After logging in to the first realm, select the add connection button () to the left and above the tasks pane.
Select the realm, and enter your username and password.
Click Connect.
Note
To have the realm name displayed on any modules you open, select the Display Realm Name in Caption in the Options dialog.
Active Applications
Active Applications are open modules of MarketWide programs, such as TouchPoint, SendEx, SQLManager, QueryBuilder, or Analyzer, or the results of a completed task. You cannot exit MarketWide if you have any active applications.
The Active Applications Dialog
The Active Applications dialog allows you to view any MarketWide applications that are currently running. From Active Applications, you can shut down an application or switch to another Active application.
You can access the Active Applications dialog using the Tools > Active Applications menu option in the main window or by clicking on the Active Applications link on the status bar at the bottom right of the main window.
Applications listed in the Active Applications dialog are posted in reverse order from the order in which they were opened; i.e., the most recently opened applications are on top.
Active Applications contains the following options:
To View Active Applications
You can access this dialog by going to Tools > Active Applications or by clicking Active Applications on the status bar.
To Close Applications
You can terminate an application from this dialog by highlighting it, then clicking Shut Down. The application will close without saving. Simply click Close when finished to exit the Active Applications window.
To Change Applications
The Switch To option allows you to change to another application by highlighting it and clicking Switch To. The selected program then becomes the active application.
The MarketWide Active Queries List
Active queries return results without using an application module. They are a single instance of a report and therefore are deleted after viewing unless the criteria or results are saved. You can view queries in the main pane of the MarketWide main window. Active queries are displayed in this pane while running or when their results are open. When you close a query's results window, the active query automatically disappears.
To View Active Queries
Active queries are displayed on the MarketWide Main Window below the queries task group. Queries remain here after running until opened for viewing. Once a query is viewed, it is removed from the task list. You may save the results of your query or save the criteria of the query to be run again later.
To Cancel Active Queries
You can cancel active queries by highlighting the active query in the main MarketWide window and choosing Edit > Cancel Task from the menu in the MarketWide main window.
You can also cancel active queries by right-clicking the active query and choosing Cancel from the pop-up menu.
The MarketWide Catalog
MarketWide uses a catalog to preserve information about databases, tables, and the field names each server requires. This catalog is stored on the MarketWide Host and is accessed every time MarketWide is launched.
The System Administrator can also change the catalog through the MarketWide Administration Utility. When an Administrator changes the catalog, all users receive an alert. When you see this alert, close all MarketWide applications and click the Refresh Catalog icon on the toolbar or select File > Refresh Catalog.
To Refresh the Catalog
Close all open MarketWide applications such as TouchPoint, SendEx, HTML Editor, SQLManager, QueryBuilder or Analyzer.
If changes to the catalog have been made, MarketWide will alert you and provide you the option to refresh it. In the MarketWide main window, click Refresh Catalog on the toolbar or go to Tools > Refresh Catalog. The catalog will update. Note that the option to refresh the catalog is only available if a refresh is necessary.
To Download a Fresh Catalog
To download a fresh catalog, regardless of whether an update has occurred, close any open MarketWide modules and return to the MarketWide Main Window.
From the MarketWide Main Window, navigate to Tools > Download Fresh Catalog.
Note
To check for open applications, select Tools > Active Applications from the MarketWide main window.
Common MarketWide Main Window Functions
The MarketWide Main Window's main functions involve launching other modules and keeping track of reports and campaigns. However, there are several features within the MarketWide Main Window that allow you to configure your own MarketWide experience.
Editing User Settings
The User Settings dialog allows you to view and edit your MarketWide user account preferences. You can access the User Settings ( ) by selecting Tools in the MarketWide menu. Inside the User Settings, there are two sections:
General
In the General tab, you will see options to enter in your name, email and mobile phone for alerts. There is also an option to Test SMS for verifying that your mobile phone can receive text messages.
Alerts
The Alerts tab gives you options of what type of system alerts you would like to receive and how you can be notified. You have the options of being notified by either email, SMS (text message) or Desktop (popup notification).
External Processes
An external process acts as an intermediary between MarketWide and an outside process. It enables a campaign to run and automatically update Facebook or Twitter, send out emails, and much more. An external process can be added to a package, giving you the ability to run a set of campaigns and then instantaneously market to the selected customers. See PackageManager for more information.
To run an external process, click on the external processes icon ( ) in the toolbar and select the desired process from the drop-down list. If there are no external processes available then the drop-down list will not appear.
Note
To have external processes set up, please contact your MarketWide administrator.
To have the realm name displayed on any modules you open, select the Display Realm Name in Caption in the Options dialog